Frequently Asked Questions (FAQ)

To emergency calls in Marin and San Francisco, we respond 24 hours, 7 days a week and will dispatch our crews within the hour, to make sure that the damage can be contained and the mitigation started immediately. We can help you determine if your situation is an emergency or not. For non-emergency calls, we can schedule an inspection at your convenience.

Yes, we work independently with all agents and carriers.

If your claim is denied or your policy does not cover the work, we will discuss in which ways we are able to help you and how much work is possible within your out of pocket budget.

Our crews use specialty measurement equipment to detect moisture and humidity levels. We are able to discover invisible water damage through infrared technology.

In order to give an accurate cost estimation, we will need to inspect your property and assess the extent of the damage. We will be able to provide a quote once the assessment is completed. Emergency services are usually invoiced once the work is completed.

This depends on the building materials that are damaged and the extent of the damage. Flood damage typically takes 3-5 days to dry out, some materials like hardwood floors can take up to 12 days to fully dry.

We will extract any standing water first and remove unsalvageable items. If necessary we open up walls to remove any wet insulation. Sometimes we need to make ‘flood cuts’ meaning to remove baseboards and partial parts of drywall in order for your home to properly dry out. In other cases we are able to ‘dry in place’ meaning no walls need to be opened. We always chose the least invasive method possible for each project we work on. Our technicians will set up drying and dehumidification equipment to regulate indoor temperature, humidity and air flow.

Contact us at (415) 993-1298. We are able to provide you proof of our general liability insurance, workers comp, W9 and other licenses.

As a family owned business, we truly care to find the best solution for every single of our customers. We practice honesty, integrity and respect. You can trust us to have a vast amount of resources to aid you in your specific situation. A combination of specialty equipment and trained personnel will ensure efficiency in large and small water & fire damage restoration projects. At Dry Kings we are licensed contractors and also hold a broad spectrum of certifications in the Restoration & Cleaning industry. And last but not least, we believe in giving back to our community. We partner with local churches and nonprofits, because we care about the Bay area community.